What patient experiences are we interested in?

We are keen to hear about patients' experiences of osteopathic care that we can learn from as a profession. This could be either a positive experience from your care, or something you regard as negative. We would like to be able to share information anonymously with the profession to allow them to learn from it.

PLEASE BE AWARE THIS IS NOT A FACILITY FOR MAKING FORMAL COMPLAINTS, IT IS A LEARNING AND EDUCATION PLATFORM WHERE YOU CAN SHARE YOUR EXPERIENCES OF OSTEOPATHIC SERVICES WITH OTHERS WHO MAY LEARN FROM YOUR EXPERIENCES.

Benefits of reporting

Collecting patients' reports on the experiences of osteopathic services in this central way can help us to gain a clearer understanding of positive and negative elements of our care. These reports can help us to learn about the reactions to osteopathic treatment, why they arise, how often they happen, how we manage them, and how if necessary we can avoid them in future. Your report can also help us learn about the benefits of osteopathic treatment. This can have a positive effect on patient care because this knowledge assists us in the way we provide care for and communicate most effectively with our patients. We are also interested in how osteopathic care is delivered in practices and where you feel improvements could be made, as well as examples of good practise.

When should I report an experience elsewhere?

If you have questions or concerns about your treatment, your first point of contact would normally be your osteopath. Concerns following treatment can often be due to misunderstandings, so it can be very helpful to speak with the person who treated you. If, for any reason, you would prefer not to do this, you could ask to talk to another osteopath in the same practice, or there may be a facility offered by another practice so that an independent osteopath can talk to you about your concerns. Alternatively, the Institute of Osteopathy offers a complaints resolution service which can be reached by using either freephone 0800 110 5857 or email: enquiries@osteopathy.org.

If you do not feel that your concerns have been properly dealt with then you can contact the General Osteopathic Council to discuss any unresolved issues: http://www.osteopathy.org.uk/information/complaints/